Responsible Gaming
at nb444 — Play Safe

1 Age Restriction Policy

nb444 operates an absolute minimum-age policy of 18 years for all players. This policy applies regardless of the type of game — whether you are placing a cricket bet, spinning a slot, playing live casino, or participating in a poker tournament. There are no exceptions to this rule.

During account registration, every user is required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — nb444 also conducts Know Your Customer (KYC) identity verification for all accounts, which includes submission of a valid government-issued photo ID such as a Bangladesh National Identity Card (NID), passport, or driving licence. The date of birth on the submitted document must confirm that the applicant is 18 or above at the time of registration.

Accounts where age cannot be confirmed, or where there is a reasonable suspicion of underage usage, will be immediately suspended pending review. Any funds deposited by an underage account holder will be returned (minus winnings) following the completion of an investigation. nb444 cooperates fully with the guardians of underage individuals and will provide all reasonable assistance in resolving such cases.

2 Recognising Problem Gambling

Problem gambling occurs when a person is unable to resist the impulse to gamble, even when doing so causes serious harm to themselves or people close to them. Gambling should always be recreational — it is a form of entertainment, not a reliable source of income. The vast majority of nb444 players enjoy gambling responsibly, but we want every player to be aware of the warning signs.

Common Warning Signs

The following behaviours may indicate that gambling has moved from entertainment to a problem. Ask yourself honestly whether any of the below applies to you:

If you answered "yes" to two or more of the questions above, we strongly encourage you to speak with a trusted person and reach out to a professional support organisation. nb444's support team can help you activate account controls or refer you to external counselling at any time.

3 Responsible Gaming Tools

nb444 provides a full suite of player-controlled responsible gaming tools, accessible directly from your account settings panel under "Responsible Gaming". All tools are free to use and take effect immediately (for restrictions) or after the mandatory cooling-off period (for limit increases).

The following tools are available to every verified nb444 account holder:

• Deposit Limits — Daily, weekly, and monthly deposit caps in BDT (Bangladesh Taka).
• Loss Limits — Daily, weekly, and monthly loss caps. When reached, further bets are blocked for the remainder of the period.
• Wager Limits — A maximum single-bet amount restriction across all game types.
• Session Time Limits — A hard cap on the maximum length of a single play session.
• Reality Check Reminders — On-screen pop-ups at user-defined intervals (15 min / 30 min / 1 hour) showing your net session result and time played.
• Cool-Off / Time-Out — A temporary account suspension from 24 hours up to 6 weeks.
• Self-Exclusion — A permanent or long-term account closure with re-registration prevention.
• Account Activity Statement — A downloadable summary of your gambling activity over any chosen period, showing deposits, withdrawals, net wins/losses, and session times.

All responsible gaming controls are self-service and available around the clock. If you experience any difficulty accessing these tools within your account, contact the nb444 support team via live chat or at [email protected] and a team member will apply the control on your behalf within 1 hour.

4 Deposit and Loss Limits

Setting financial limits is one of the most effective ways to keep your gambling within a budget you are comfortable with. nb444's deposit and loss limit tools are designed to give you a hard financial boundary that the platform itself enforces — removing the temptation to exceed your personal budget in the heat of a session.

How Deposit Limits Work

You may set a maximum deposit amount over a daily (24-hour rolling), weekly (7-day rolling), or monthly (30-day rolling) period. Once your chosen limit is reached within the period, the deposit function on your account is disabled until the period resets. You may set limits in multiples of ৳100 BDT.

Reducing a limit: Takes effect immediately. Your new lower limit is enforced from the moment you save the change.

Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it ensures that a decision made in the heat of the moment does not immediately remove a protective boundary.

How Loss Limits Work

A loss limit caps the total amount you can lose within a given period. nb444 calculates net losses in real time, factoring in all bets placed and all winnings received. When your loss limit for the period is reached, further bet placement is blocked across all game categories — slots, live casino, sports betting, and poker — until the period resets.

5 Session Time Controls

Time can pass quickly during an engaging gambling session. nb444's session time controls are designed to keep you aware of how long you have been playing and to enforce a hard stop when you have reached a limit you have set for yourself in advance — before the session began, when your judgment was clear.

Reality Check Reminders

Reality check pop-ups appear on your screen at the interval you select (15 minutes, 30 minutes, or 60 minutes). Each reminder displays:

• The total time you have been playing in the current session.
• Your net result for the session (total wagered minus total won, expressed in BDT).
• A prompt asking whether you wish to continue playing or end the session.

If you do not interact with the reality check prompt within 60 seconds, your session is automatically paused and you are returned to the lobby screen. This prevents passive continuation of play during moments of distraction or exhaustion.

Hard Session Time Limit

In addition to reality check reminders, you may set an absolute maximum session length (for example, 2 hours per day). When this limit is reached, you will be logged out automatically and will not be able to log back in for the remainder of the 24-hour period. This tool is particularly useful for players who find reality check prompts easy to dismiss.

6 Self-Exclusion

Self-exclusion is the most comprehensive protective measure nb444 offers. It is designed for players who have made a firm decision that they need to stop gambling entirely for an extended period, or permanently. Self-exclusion is not a light-touch option — it is a serious commitment, and nb444 treats it as such.

How to Apply for Self-Exclusion

You can request self-exclusion through any of the following channels:

• Your account settings panel under "Responsible Gaming" → "Self-Exclusion".
• Live chat with the nb444 support team (available 24/7 inside your account).
• Email to [email protected] with the subject line "Self-Exclusion Request".

Self-exclusion requests submitted via live chat or email are processed within 1 hour of receipt, 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). You do not need to provide a reason for your request, and no attempt will be made to persuade you to change your mind.

Self-Exclusion Durations

• Short-term: 1 month, 3 months, or 6 months.
• Medium-term: 1 year or 2 years.
• Long-term / Permanent: 5 years or indefinitely (permanent closure).

What Happens During Self-Exclusion

• Your account is immediately suspended and you are logged out.
• All pending bonus offers and promotional eligibility are cancelled.
• Any remaining balance will be paid out to your registered payment method within 5 business days.
• nb444 will take all reasonable steps to ensure you cannot create a new account using the same personal details during the exclusion period.
• You will be removed from all marketing communications for the duration of the exclusion.

7 Support Resources

If you believe you may have a gambling problem, or if you are worried about someone close to you, please reach out for help. Professional support is available and completely confidential. The following organisations offer free guidance and counselling to people in Bangladesh and globally:

• Gamblers Anonymous: A worldwide fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meeting schedules and contact information are available at gamblersanonymous.org.
• Gambling Therapy (Gordon Moody): Provides free practical advice and emotional support, specifically for those affected by problem gambling. Available online at gamblingtherapy.org with multilingual support options.
• BeGambleAware (GambleAware): A leading charity providing information, advice, and free treatment referrals for gambling-related harm. Available at begambleaware.org.
• nb444 Support Team: Our own trained support agents are available 24/7 via live chat and email to help you access account controls or connect you with external resources. Contact us at [email protected].

There is no cost associated with accessing any of the external organisations listed above, and all communications are treated as strictly confidential. You do not need to be a nb444 player to benefit from these services — they are available to anyone affected by problem gambling.

8 Protecting Vulnerable Players

nb444 recognises that certain players may be at higher risk of harm from gambling, including those experiencing financial hardship, mental health difficulties, substance use issues, or those who are new to online gambling. Our player protection framework includes a number of measures specifically designed to identify and support vulnerable individuals.

Proactive Monitoring

nb444's systems monitor account activity for patterns that may indicate problem gambling or distress. Indicators include sudden large increases in deposit amounts, extended uninterrupted play sessions, frequent deposits following a series of losses (chasing behaviour), and multiple failed deposit attempts beyond a player's normal pattern. Where these signals are detected, nb444 may proactively reach out to the player to check on their wellbeing and remind them of available tools.

Interaction Policy

nb444 staff are trained to handle responsible gaming concerns sensitively and without judgment. If a player contacts our support team and expresses distress, anxiety about their gambling, or concern about their finances, the support agent will offer to activate protective controls on the account immediately, provide information about external help organisations, and escalate the case to our dedicated player welfare team if necessary.

Marketing Opt-Out

Players who have activated any responsible gaming control — including deposit limits, cool-off periods, or self-exclusion — are automatically removed from all promotional marketing communications for the duration of that control. nb444 will not send bonus offers, free spin promotions, or re-engagement messages to players who have indicated that they need to reduce their gambling activity.